Service line in stuck with status "Awaiting Invoice Interface - Incomplete Data" in OM Oracle APPS R12

Environment

• Module = Oracle Service Contracts
• Release = R12i Oracle E-Business Suite

Steps to reproduce

1. Create SO and two SO lines. The second SO line is a Service Line.
2. You have given Service duration and Service Period, but the system didn't automatically populated Service Start Date and Service End Date fields.
3. Run Pick Release and Ship Confirm. Then Workflow background process.
4. First SO line (which contains the main item) got closed, and got an invoice generated. But the second SO line (service line) stuck in status "Awaiting Invoice Interface - Incomplete Data".

Root Cause of the issue

1. The system didn't automatically populated 'Service Start Date' and 'Service End Date' fields associated with SO's Service Line.

Resolution

1. Simply go back and query the SO. Go to the service line and manually give the 'Service Start Date'. The 'Service End Date' will be populated automatically.
2. Now go to 'Actions' > 'Progress Order' > Choose 'Invoice Interface - Eligible'.
3. Now the 'Autoinvoice Master Program' and 'Autoinvoice Import Program' will be launched automatically, and invoice will be generated.
4. Check the invoice associated with the Service line.